Terms and Conditions

ACE.com Casino is operated by Full Stop Limited. These terms and conditions govern access to and use of the ACE.com website, player accounts, games, promotions, and related services available through the platform.

By registering an account, accessing the site, purchasing coin packages, claiming promotional offers, or otherwise using ACE.com, you agree to follow these site terms and the related platform rules that apply to your account and activity. This page is designed to explain the main rights, restrictions, and player responsibilities in a clear and practical way.

What These Site Terms Cover

These conditions of use apply to the ACE.com website, your personal account, gameplay, coin balances, promotional activity, redemptions, customer support interactions, and any related features or tools offered through the platform.

ACE.com operates as a sweepstakes social casino. Gold Coins are intended for entertainment play only and are not redeemable for cash prizes. Sweeps Coins may be eligible for redemption in accordance with the applicable rules, verification checks, and any posted sweepstakes or redemption requirements.

If you do not agree with these service terms, you should not register or use the platform.

Who Can Use ACE.com

ACE.com is intended for adults only. You must be at least 21 years old, or older if the law in your location requires a higher age, to register and use the platform.

It is your responsibility to make sure that access to ACE.com and participation in online sweepstakes-style gaming is legal where you are located. ACE.com may restrict or refuse access in certain states, countries, or regions at its discretion or where required for legal, licensing, risk, or operational reasons.

Availability may change over time. A player’s ability to access the site from one location does not guarantee ongoing eligibility in that location.

Account Setup and Registration Rules

When you create an account, you must provide accurate, complete, and current information. This includes details such as your legal name, date of birth, address, email address, and any other information reasonably requested during registration or later account review.

Your account must be registered in your own name and for your own personal use. ACE.com may limit the number of accounts permitted per person, household, device, payment method, or IP address. Based on the current platform rules, only one account is permitted per person, per household, and per IP address unless ACE.com states otherwise in writing.

If your registration details change, you are responsible for updating them promptly so your account information remains accurate.

Identity Checks That May Be Required

ACE.com may request documents or additional information to verify your identity and confirm that your account is being used properly. These checks may be carried out at registration, before a redemption, when account details change, when unusual activity is detected, or at any other time the operator reasonably considers necessary.

Verification may include requests for proof of:

• identity
• age
• residential address
• payment method ownership
• source of funds or transaction details where appropriate

Examples of acceptable documents may include a government-issued photo ID, proof of address, or records showing that a payment method belongs to you. If requested information is not provided, or if submitted information cannot be verified, ACE.com may delay, limit, suspend, or close access to parts of the service until the review is completed.

Your Account Is Personal to You

You are responsible for keeping your login credentials secure and confidential. Any activity carried out through your account may be treated as your activity unless ACE.com determines otherwise after review.

Accounts are personal and may not be shared, transferred, sold, gifted, or used on behalf of another person. You may not allow another individual to access your account, use your balance, claim promotions through your profile, or participate in games under your name.

If you believe your account has been accessed without authorization, you should contact support as soon as possible through the official published channels.

Coins, Purchases, Redemptions, and Account Balances

ACE.com uses virtual currencies, including Gold Coins and Sweeps Coins. Gold Coins are for entertainment play and have no cash value. Sweeps Coins may be redeemable for prizes, subject to eligibility, playthrough completion, identity verification, and any posted redemption rules.

Coin package purchases, available payment methods, transaction limits, processing times, and redemption methods may change at any time. At the time of writing, the site may offer payment options such as Visa, MasterCard, Discover, and bank transfer, but availability can vary by player, location, payment review, or technical conditions.

Redemption requests may be reviewed before approval. ACE.com may apply reasonable checks before processing any purchase, redemption, reversal, or balance adjustment. This may include account verification, gameplay review, promotional review, and payment ownership checks.

Current platform information indicates that:

• Sweeps Coins generally require 1x playthrough before redemption
• the minimum redemption threshold may differ by reward type
• bank transfer may be used for cash prize redemptions
• redemption caps may apply within a set time period

Balances may also be subject to inactivity rules. Based on the current published policy, Gold Coins and Sweeps Coins may expire after 60 days of account inactivity.

Bonus Offers Come With Extra Rules

From time to time, ACE.com may offer welcome packages, daily rewards, referral offers, purchase bonuses, social media giveaways, VIP benefits, jackpot features, or other promotions. Any such offer may be subject to separate bonus terms in addition to these general account rules.

Promotional conditions may include:

• eligibility rules
• location restrictions
• playthrough or wagering requirements
• time limits
• game restrictions
• prize or redemption limits
• opt-in requirements
• restrictions on repeated or abusive use

For example, ACE.com may offer a welcome package such as “150% Extra Coins,” daily bonus features, referral rewards, or mail-in Sweeps Coin requests. These offers may have specific conditions that apply only to that promotion. You should always read the promotion page and any related Bonus Terms before taking part.

If promotional terms conflict with these general site terms, the specific promotion rules will usually apply to that offer to the extent of the conflict.

Game Access Can Change

ACE.com aims to make its games and services available on a consistent basis, but access may vary depending on your location, device, browser, internet connection, maintenance needs, provider updates, or technical issues outside the operator’s direct control.

The platform may add, remove, suspend, replace, or limit games, coin packages, features, jackpots, VIP tools, or promotional offers at any time. This includes content supplied by third-party studios such as NetEnt, Playtech, Betsoft, Playson, Yggdrasil, Habanero, NoLimit City, Thunderkick, and other software partners available on the site.

Not every game, feature, or service will be available in every jurisdiction or on every device at all times. ACE.com does not guarantee uninterrupted access to any particular title or feature.

Fair Play Matters on the Platform

Players are expected to use ACE.com honestly and in line with the platform rules. You may not use the site for unlawful, deceptive, abusive, or unfair purposes.

Prohibited behavior includes, but is not limited to, the following:

• providing false or misleading registration or verification information
• creating multiple accounts beyond what is allowed
• allowing another person to use your account
• attempting to manipulate gameplay, platform systems, jackpots, or promotions
• engaging in fraud, collusion, payment abuse, chargeback abuse, or bonus abuse
• using bots, scripts, automated tools, or unauthorized software
• interfering with the site, games, or related systems
• using the platform in a way that breaches applicable law or the rights of others

ACE.com may review account activity where there are signs of misuse, irregular play, suspicious transactions, or attempts to gain an unfair advantage.

When ACE.com May Limit or Close an Account

To protect players, the platform, and the integrity of its promotions and redemption processes, ACE.com may take reasonable action where it believes the account rules have not been followed.

This may include the right to:

• refuse registration or service
• limit access to certain features
• suspend or remove bonus eligibility
• pause redemptions or transactions for review
• request additional verification
• freeze or adjust balances where a clear issue is identified
• suspend or close an account

These steps may be taken where verification is incomplete, where the player appears ineligible, where misuse or prohibited conduct is suspected, or where ACE.com is required to act for legal, security, or operational reasons. The operator will generally aim to act in a fair and proportionate manner based on the circumstances.

Technical Errors and Obvious Mistakes

From time to time, the platform may experience technical issues, display problems, delayed updates, interrupted sessions, bonus crediting mistakes, pricing errors, or incorrect balance information. A game may also malfunction or disconnect because of system maintenance, internet issues, device limitations, or third-party provider failures.

Where there is an obvious error, ACE.com reserves the right to correct it and to address the consequences of that mistake in a fair and reasonable way. This may include voiding affected results, reversing incorrect credits, restoring an interrupted session where possible, or adjusting an account balance to reflect the intended result.

ACE.com does not accept responsibility for losses that result directly from a player’s device setup, poor connectivity, unsupported software, or failure to leave a game or transaction page open long enough for the action to process properly.

A Clear Approach to Responsible Play

ACE.com encourages players to treat gaming as entertainment, not as a way to make money. If your play is no longer enjoyable or feels difficult to control, you should consider taking a break and using any available responsible gaming settings or support tools.

Depending on availability, these tools may include account limits, session reminders, cooling-off features, or account closure options. You can learn more by reviewing the site’s Responsible Gaming information, where available.

Ownership of the Website and Its Content

The ACE.com website, including its design, layout, branding, logos, text, graphics, software elements, and original materials, belongs to Full Stop Limited or its licensors and service providers.

You may use the site only for personal, non-commercial use in line with these terms and conditions. You may not copy, modify, reproduce, republish, upload, distribute, scrape, sell, or otherwise use site content for commercial purposes without prior written permission from the rights holder.

Third-Party Tools and Service Providers

Certain parts of ACE.com may rely on third-party providers. This can include game studios, payment processors, identity verification tools, fraud prevention services, hosting partners, analytics services, customer support systems, and other technical infrastructure.

Because some services depend on external providers, ACE.com cannot promise that every third-party feature will always be available or operate without interruption. Third-party tools may also be subject to their own operational rules, technical limitations, and availability standards.

Limits on Liability

To the extent permitted by applicable law, ACE.com is not responsible for losses, costs, or damages arising from circumstances outside its reasonable control or from improper use of the platform. This includes issues such as:

• internet or communication failures
• device incompatibility
• user error
• delayed or failed third-party services
• maintenance periods
• software bugs or outages
• unauthorized account access caused by failure to protect login details
• force majeure events such as natural disasters, labor disruptions, or government actions

Nothing in these terms is intended to exclude liability that cannot legally be excluded under the law that applies to the service.

Services Are Provided Without Ongoing Guarantees

ACE.com provides its website, games, and related services on an “as is” and “as available” basis. In plain terms, this means the platform is offered as it exists at a given time and may change, pause, or experience problems from time to time.

ACE.com does not guarantee continuous access, constant availability, flawless performance, or that every feature will always be free from delay, interruption, or error.

Updates to These Terms

ACE.com may revise these terms and conditions from time to time to reflect changes in the service, operational practices, legal requirements, promotional structure, or player protections.

Unless stated otherwise, the latest version published on the website will apply from the date it is posted. Continued use of the platform after an update means you accept the revised terms. For that reason, players should review this page periodically.

Other Policies You Should Review

These site terms work alongside other important policy pages that may apply to your use of ACE.com. Depending on the service involved, you may also need to review the platform’s:

• Privacy Policy
• Cookie Policy
• bonus-specific rules
• sweepstakes rules
• AML and KYC procedures
• redemption rules
• responsible gaming policies

These related pages help explain how ACE.com handles data, promotions, identity checks, cookies, and account protections.

Questions About the Terms or Your Account

If you have questions about these terms, your account, or how the platform works, you can contact ACE.com through its official support channels.

Current published contact options include:

• email: support@ace.com
• phone: +1 (424) 414-2416
• live chat, where available on the site

These terms are meant to create clear and fair expectations around the use of the ACE.com website, your player account, and the services connected to the platform. By continuing to access or use ACE.com, you confirm your acceptance of the rules that apply at the time of use.